FinOps for Atlassian Stop paying for ghost seats
UserLens detects inactive users across Jira and Confluence, so you can reclaim wasted licenses and cut costs - without touching a spreadsheet.
The hidden cost of inactive users
Every Jira and Confluence license you pay for assumes someone is using it. But people leave, projects wrap up, and contractors move on - and their paid seats often stay active long after the work is done.
Without clear visibility into who is actually logging in, this waste compounds quietly at every renewal. UserLens gives you that visibility, so your license spend reflects the team you have today, not the one you had two years ago.
Everything you need to cut license waste
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Ghost Seat Detection
Automatically identifies users who haven't accessed Jira or Confluence within the time period you define. It surfaces the accounts quietly consuming paid seats - departed employees, finished contractors, or teammates who moved on - so nothing slips through at renewal.
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Multi-Product Scanning
Scans Jira and Confluence together from a single dashboard, so you see activity across your whole Atlassian stack in one place. No need to cross-reference separate user lists or export data by hand.
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PDF Reports
Generate clean, professional PDF reports you can share with finance or leadership. Communicate license findings and potential savings without handing out admin access to your Atlassian instance.
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Configurable Thresholds
Decide what "inactive" means for your organization - 30, 60, 90 days, or a custom window. Different teams work at different rhythms, so the thresholds adapt to how your people actually use Jira and Confluence.
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Free Tier
Free for organizations up to 10 users, with no credit card and no trial expiry. Smaller teams get real value right away, and larger teams can evaluate UserLens at no cost.
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Zero Data Egress
UserLens is Forge-native and runs entirely on Atlassian's infrastructure. Your data never leaves Atlassian's cloud and the app makes zero external calls, so security and compliance teams can sign off with confidence.
How it works
- 1
Install
Add UserLens from the Atlassian Marketplace. Authorize read-only access to your Jira and Confluence instance.
- 2
Scan
UserLens analyzes user activity across all products. No manual configuration needed.
- 3
Act
Review inactive users, generate PDF reports, and reclaim licenses with confidence.
Simple, transparent pricing
Pro
Most popularStarting at 25% of your Jira license cost
- Unlimited users
- Per-user activity detail
- PDF reports
- Historical trends
- Priority support
All plans include Forge-native security, zero data egress, and automatic updates.
- Forge-native
- Cloud-only
- Read-only (zero write operations)
- Runs on Atlassian
UserLens requests only read-only scopes. It never modifies your Jira or Confluence data.
Frequently asked questions
What is a ghost seat in Jira?
A ghost seat is a paid Jira or Confluence license assigned to someone who no longer logs in - a former employee, a contractor whose project ended, or a teammate who moved to a different tool. You keep paying for the seat at every renewal even though no one is using it.
How does UserLens detect inactive users?
UserLens reads activity signals from Jira and Confluence through Atlassian's APIs and flags accounts that haven't been active within the window you choose. You set the threshold - 30, 60, 90 days, or custom - and review the results from a single dashboard.
Does UserLens modify my Jira or Confluence data?
No. UserLens requests read-only scopes only. It analyzes activity and produces reports, but it never edits, deactivates, or deletes anything. You stay in full control of any changes you decide to make.
Is my data sent to external servers?
No. UserLens is Forge-native and runs entirely on Atlassian's infrastructure. There is zero data egress - your data never leaves Atlassian's cloud, apart from the Atlassian APIs the app already runs on.
How much can I save by removing inactive users?
It depends on how many inactive accounts you carry and your per-seat price, but most teams uncover seats they had forgotten about. UserLens quantifies the inactive users so you can right-size your subscription at the next renewal and pay only for the people actually using Jira and Confluence.
Does the free tier expire?
No. The free tier is free for organizations up to 10 users, with no credit card and no trial countdown. You can keep using it for as long as it fits your team.